Betting Rules

These rules apply to bets placed through Spinmama Casino where the relevant betting or gaming product is available to you. A specific game, event, market or promotion may have additional rules. If an individual product rule conflicts with a general statement on this page, the rule displayed for that product will generally apply to the relevant bet, subject to the website Terms and Conditions and applicable law.

You are responsible for checking the rules before confirming a bet. This includes checking the selected game or market, the outcome or selection, the stake, the odds or return information, any applicable conditions and the currency shown on the confirmation screen. Information displayed before a bet is placed may change, and a bet is not accepted until the website provides an appropriate confirmation.

Spinmama Casino may update its rules, products or available markets from time to time. The version applying to a bet will depend on the rules and terms in force when that bet is accepted, unless a change is required by law or is made to correct an error. You should review the current rules whenever you use the website.

Eligibility and legal compliance

You must only use the website if you are legally permitted to do so. Players in Australia must comply with all applicable Commonwealth, state and territory laws, as well as any age, location and identity requirements that apply to online gambling. You must not access or use a service that is unavailable in your location.

You must be of the legal gambling age applicable to your location. Spinmama Casino may request information or documents to verify age, identity, account ownership, location or the source of funds. If required information is not provided, or if verification cannot be completed, access to an account or a bet may be restricted in accordance with the Terms and Conditions.

Bets are settled using the result or outcome determined by the relevant game system, official event information or another result source identified in the applicable product rules. Each product may define how a result is established, including the treatment of postponed, abandoned, interrupted, void or incomplete events. You should read those rules before placing a bet.

For casino games, the outcome is determined by the game process shown on the website. A result may be generated by an electronic game system or another approved method, depending on the product. Previous results do not change the probability of a future result, and a sequence of wins or losses does not create a right to a particular future outcome.

For sports, racing or other event-based markets, where available, the applicable market rules will explain the relevant starting conditions, result source, dead-heat or tie treatment, postponement rules and any requirements for a selection to be valid. If no specific rule is displayed, the general Terms and Conditions and applicable law will apply.

Settlement and account records

Once a result has been determined, the bet will be settled in accordance with the applicable rules. The amount credited or debited will be shown in your account history. A settlement may be corrected if an obvious error, system issue, incorrect result or rule application is identified. Corrections will be made in accordance with the Terms and Conditions and applicable legal requirements.

You should check settled bets and account transactions regularly. If a result or settlement appears incorrect, retain the relevant bet reference and raise the issue through the available customer support or account process. Providing clear information helps the matter to be reviewed efficiently.

• A winning outcome does not guarantee that a bet has been settled until the account record confirms it.
• A displayed return may be subject to the specific game, market or promotion rules.
• A cancelled or void bet may be treated differently from a losing bet, depending on the applicable rules.
• A disputed result may remain under review while relevant information is checked.
• Where an error has affected a bet, the outcome may be corrected, voided or otherwise handled as allowed by the governing rules.

Gambling should be treated as entertainment, not as a way to earn income or recover losses. Set a budget before you start and only use money you can afford to lose. Keep your stakes within that budget, take regular breaks and avoid gambling when you are upset, tired, under the influence of alcohol or making decisions under pressure.

• Do not chase losses by increasing stakes or gambling for longer than planned.
• Do not borrow money, use essential household funds or sell belongings to gamble.
• Use available deposit, spending, time or session controls where offered.
• Consider taking a break or closing your account if gambling stops being enjoyable.
• Ask for help from an independent gambling support service if gambling is affecting your finances, relationships, work or wellbeing.

Promotions, bonuses and special offers may have separate eligibility, wagering, expiry and withdrawal conditions. Those conditions should be read before opting in or placing a qualifying bet. A promotion does not change the general requirement to gamble responsibly, and promotional activity should never encourage you to spend more than you intended.

Questions and disputes

If you have a question about a bet, result, account entry or rule, use the customer support channel made available on the website. Include the relevant account information and bet reference where possible, but do not send passwords or other sensitive security details. A concern will be reviewed against the account records, the applicable product rules, the Terms and Conditions and any relevant technical information.

If you disagree with the outcome of a review, follow the complaints or dispute process described in the website Terms and Conditions. Keep copies of relevant confirmations and correspondence. These Betting Rules are general information only and do not replace the specific rules displayed for a product or the legal terms governing your use of Spinmama Casino.