Privacy Policy

Information we may collect

The information handled by an online casino can vary depending on the services you use, the information you provide and the checks that are required. Spinmama Casino may collect information directly from you, create information through your use of the website, or receive information from service providers that help us operate the platform. We try to collect information that is relevant to providing and protecting our services.

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Account and identity details

When you register or maintain an account, we may handle details such as your name, date of birth, residential information, contact details, login information, account preferences and responsible gambling settings. We may also handle information needed to confirm that an account belongs to the person using it and that the person is permitted to access the services.

Verification and compliance information

For identity, age, security and anti-fraud checks, we may request verification documents or other supporting information. This may include an identity document, proof of address, information about the source or use of funds, or information needed to review unusual activity. The documents and details requested will depend on the circumstances and the checks that apply to the account.

Payment and transaction records

We may handle records about deposits, withdrawals, wagers, winnings, account balances, transaction dates and payment methods. We do not need to retain every detail of a payment instrument in order to record a transaction. Payment information may be processed by specialist payment providers, which may handle information under their own privacy terms.

Technical, device and usage information

When you visit or use the website, we may receive technical information such as your IP address, browser type, operating system, device identifiers, language settings, approximate location, pages viewed, session information and information about how you interact with the website. We may also use cookies and similar technologies to remember settings, support functionality, understand website performance and help protect accounts.

How we use information

We use information for purposes connected with operating Spinmama Casino, supporting players, protecting the platform and meeting applicable obligations. The purposes may include the following:

Creating, administering and securing player accounts.
Providing access to games, account features and other requested services.
Processing deposits, withdrawals and other account transactions.
Completing identity, age, verification, anti-fraud and security checks.
Detecting, preventing and investigating suspicious, unauthorised or prohibited activity.
Responding to questions, complaints, account requests and support enquiries.
Sending service messages about accounts, transactions, security, changes or other important information.
Personalising website settings and improving the performance, reliability and usability of our services.
Understanding website usage, measuring campaigns and managing communications where permitted.
Applying responsible gambling processes and helping identify activity that may require attention.
Meeting legal, regulatory, tax, accounting, court or law enforcement requirements.
Establishing, exercising or defending legal rights and managing disputes.

We may process information where it is needed to provide a service you have requested, to protect the security and integrity of the website, to comply with an obligation, or for another legitimate operational purpose. Where consent is the basis for a particular activity, you may withdraw that consent as described in the privacy rights section. Withdrawing consent does not affect processing that took place before the withdrawal or processing that can continue on another lawful basis.

Marketing communications are handled separately from essential service messages where appropriate. You may be able to control promotional communications through the preferences available in your account or by using an unsubscribe option included in a message. Stopping marketing messages will not normally stop important account, security or transaction communications.

Cookies, sharing and security

Cookies and similar technologies

Cookies are small files or similar technologies placed on a device when a website is used. We may use essential cookies to support login, security, navigation and core website functions. Other cookies may help remember preferences, understand how visitors use the website, measure performance or support relevant communications. Some cookies may be provided by service providers working on our behalf.

You can manage or restrict cookies through your browser settings. Blocking or deleting some cookies may affect account access, website features or the way certain pages operate. Your browser may also provide options to clear existing cookies and to notify you before new cookies are placed.

When information may be shared

We may share relevant information with service providers that support website hosting, technology, payment processing, identity verification, fraud prevention, customer support, analytics, communications, security and professional services. These providers should receive information only as needed for their assigned functions and may be subject to confidentiality and security requirements.

Information may also be shared where necessary to comply with a legal or official request, protect players or other people, investigate suspected fraud or misuse, enforce our terms, respond to a dispute, or protect the rights and property connected with our services. We do not treat a request for information as permission to disclose more than is reasonably necessary for the relevant purpose.

Some service providers may process information in countries other than Australia. Where this occurs, reasonable steps may be taken to protect information and require appropriate handling by the provider. The privacy practices of an external service provider may also be described in that provider's own privacy documentation.

Security

We use reasonable technical, organisational and administrative measures designed to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. Security measures may include access controls, authentication procedures, monitoring, encryption where appropriate and staff or provider practices intended to protect confidential information. No website, device or transmission method can be guaranteed to be completely secure, so players should also use a strong password, protect their devices and avoid sharing login details.

Retention and your privacy rights

How long information is kept

We keep information only for as long as it is reasonably needed for the purposes described in this policy, including account administration, support, security, dispute handling and business records. Some records must be kept for a period required by law even after an account is closed or a request for deletion is made. When information is no longer needed, it may be securely deleted, anonymised or otherwise handled in accordance with our retention practices.

Requests you can make

Subject to applicable requirements and reasonable verification, you may ask us to take the following actions in relation to your personal information:

Provide access to personal information we hold about you, together with relevant information about how it is used.
Correct information that is inaccurate, incomplete or out of date.
Delete your personal information where there is no continuing reason or requirement for us to keep it.
Withdraw consent to marketing communications or another activity where processing is based on your consent.
Explain how a privacy request has been considered or ask questions about our handling of information.

To exercise your data rights, contact support@spinmama-casino.wtf. Please describe your request clearly and provide enough information for us to identify the relevant account or records. We may need to verify your identity before responding, particularly where the request involves account security or sensitive information. We may also ask for clarification if a request is broad or unclear.

A request to delete information may not apply to records that we are required or permitted to retain, including records needed for legal compliance, fraud prevention, dispute resolution, security or accounting. In those circumstances, we will explain the position where appropriate and restrict the use of retained information to the relevant purpose. We aim to respond to valid requests within a reasonable period, subject to the nature and complexity of the request.

Policy updates and questions

We may update this Privacy Policy when our services, information practices, security measures or legal obligations change. The updated version will be made available on the website, and the revised date or other notice may be shown where appropriate. Players should review this page periodically so they remain familiar with how information may be handled. If an update has a significant effect, additional notice may be provided through the website or an account communication.

This policy is intended to give players in Australia a clear general explanation of privacy practices. It should be read together with the website terms, responsible gambling information and any notices shown when specific information is collected. If you have a privacy question, want to exercise a right or believe your personal information has not been handled appropriately, contact support@spinmama-casino.wtf so the matter can be reviewed.

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